New York, NY—The question of whether agencies have a place in nursing home staffing models has emerged as a contentious issue, as industry observers and experts argue that reliance on staffing agencies could be detrimental to the quality of care in nursing homes. With the ongoing staffing crisis in healthcare facilities across the nation, many nursing homes have turned to agencies to fill gaps in their workforce, often at a significant cost.
A report published by the American Health Care Association highlighted a staggering statistic: nearly two-thirds of nursing homes are currently relying on temporary staffing agencies to maintain operational levels, an arrangement that is driving up costs and potentially undermining the continuity and quality of care that residents receive.
Critics argue that the high turnover rates associated with agency staff can lead to a lack of familiarity and consistency in patient care. “When you have a rotating cast of caregivers, it’s nearly impossible to establish the trust and rapport that are critical to providing quality care,” explains Dr. Lisa Sanders, a geriatric specialist with over 20 years of experience in eldercare. This constant change not only affects the caregivers’ ability to connect with residents but also disrupts the flow of communication among permanent staff, potentially leading to gaps in care and oversight.
Another concern is the financial drain on nursing homes, which are already operating on tight margins. Agencies typically charge a premium for their services, and these expenses can quickly add up, diverting funds away from other crucial areas, such as staff training and facility improvements. The increased reliance on staffing agencies is symptomatic of deeper issues within the workforce, including low wages, burnout, and underappreciation, which create a vicious cycle of shortages and heightened dependency on temporary solutions.
In response, industry advocates are calling for a more balanced approach to staffing, one that prioritizes long-term investment in the recruitment and retention of permanent staff. Solutions such as increasing wages, offering more comprehensive benefits, and providing opportunities for professional development could help attract and retain a dedicated workforce, reducing the need for agency staff.
“The ultimate goal is to create a stable and resilient workforce that can deliver high-quality, consistent care to nursing home residents,” states Dr. Sanders. “Finding a balance between the temporary relief that agencies provide and the cultivation of a committed, permanent staff is crucial for the future of eldercare.”
As the debate continues, the pressing question remains: Is there a place for agencies in nursing home staffing models? While they may offer a short-term solution, the consensus among experts is that a long-term strategy focused on enhancing the desirability of careers in eldercare and investing in the existing workforce is essential to ensure the well-being of the nation’s aging population.